See, anyone who uses Verizon for their Internet/e-mail provider found out a month ago that our Verizon/
For future reference - nothing is ever simple.
I tried to transfer my old e-mails and my contacts.
It only partially worked.
Then I tried to transfer my husband's old e-mail and contacts.
And then my e-mail accounts stopped working completely.
As did my BlackBerry's e-mail delivery from Verizon.
At the same time.*
So, I did what any social media savvy mom would do - I went to
Five minutes later I had a direct message from @Verizon - "We would love to help. Please let us know what is wrong."
And, let me say this - @VerizonSupport was wonderful. ^CP was the screen name of the individual at @VerizonSupport who spent his entire afternoon trying to fix the e-mail issue. He made me his #1 priority (and even told me I was his top priority). He did everything in his power to fix the issue before his shift was over at 5 pm.
The best part? He was able to get the problem fixed. His tech people forced the migration of both e-mail accounts and by 4 pm yesterday all was right with the inboxes once again.
However, I still had an issue with my e-mail not being delivered to my BlackBerry.
(And the 'tech support' for @VZWSupport on
I assumed it was due to the migration from one server to the other.
I should really work for Verizon.
I was right.
After spending two hours this morning on the phone with tech support at
The very nice tech guy today listened to my 'assumption' and he said "you're right...it is because of the migration - the switch to the new server messed up the BlackBerry service."
Hmmm. Now call me crazy, but don't you think it would have been a REALLY GOOD IDEA for Verizon to notify BlackBerry customers that this could be (and likely would be) an issue after the migration?
Long story short (ha!) - the e-mail is being delivered to my BlackBerry again.
And I am happy (about that, at least).
*I have to say, at this point yesterday when I had NO e-mail, I tweeted something like "I think I fell into the hot tub time machine and landed in 1994. No e-mail!"